BALENCIAGA HOURGLASS BAG

We offer shipping services both within the UK and internationally. For UK orders placed before 3pm from Monday to Thursday, expect next-day delivery. Orders placed after 3pm on Friday will be dispatched on Monday and are scheduled to arrive on Tuesday. Once an order has been placed, it is not eligible for cancellation or modification.

DHL UK Shipping

Next Working Day (order before 3pm Mon-Thurs) - £9.99

DHL International Shipping

Estimated delivery within 1-6 working days

Europe - £30
USA & Canada - £50

Taxes & Duties

Please note that as the customer, you are responsible for any duties and taxes imposed by your country upon delivery. Label Room cannot anticipate or predict these fees. Items shipped outside the United Kingdom will be declared at their full purchase price.

Our returns policy allows for the initiation of returns within a 7-day period from the date you receive your item.

To initiate a return contact our customer service team at info@thelabelroom.com within the specified return period. Please provide your order number and reason for return, our team will then provide a returns form which must be attached with your item.

The responsibility and cost of return postage lie with the buyer until the item safely reaches our facility. We strongly recommend utilising a tracked, insured and signed-for service to ensure the secure delivery of items, preventing potential loss during transit.

Returned products are expected to be in the same condition as dispatched—unworn, with all tags intact, and in the original packaging. For hygiene reasons, no refunds will be issued for products exhibiting the presence of perfume, makeup, body odors, or cigarette smoke. Additionally, any items found within the returned item or pockets will be considered evidence of use.

Items not meeting the outlined criteria in the return policy will be declined and returned to the sender. Please be aware that you may be responsible for covering the delivery cost of rejected items.

Processing Your Refund:

Upon receiving your returned item, if it meets our return criteria, we will promptly process your refund. The funds may take 5-7 working days to appear in your account, contingent on the payment method and your banking institution. Your satisfaction is our priority, and we appreciate your understanding and cooperation with our return policy.

At Label Room, we prioritize your confidence in our curated preloved collection, recognizing the prevalence of counterfeit items in the market. To guarantee the genuineness of each product on our platform, we implement a meticulous authentication process, leaving no room for compromise.

Our seasoned Authentication Experts employ a comprehensive approach, examining various facets of each item to uphold the highest standards:

Stitching: Our experts scrutinize stitching for precision and alignment, as authentic products boast impeccable craftsmanship in this regard.

Hardware: From zippers to clasps, we thoroughly assess hardware quality, ensuring the use of genuine materials and meticulous craftsmanship.

Production Codes: Many manufacturers use date codes for authentication. Our experts decode and verify these codes, aligning them with the brand's authentication practices.

Authenticity Hallmarks: Genuine items feature distinct imprints or logos. Our specialists closely inspect these, cross-referencing with established standards to identify any anomalies.

Materials: Authentic luxury items are crafted from specific, high-quality materials. Our experts verify that each item meets the brand's standards for authenticity.

Overall Craftsmanship: The overall craftsmanship of an item is a pivotal authenticity factor. Our specialists evaluate attention to detail and precision in the creation of each product.

Original Paperwork: Adding an extra layer of assurance, we confirm the presence of original paperwork, such as certificates or receipts, accompanying the item.

Our commitment to authenticity transcends a mere checklist; it's an unwavering dedication to ensuring that every Label Room purchase provides a genuine luxury experience.

Shop confidently, knowing our Authentication Experts have rigorously examined and confirmed the authenticity of each preloved piece, delivering the assurance and luxury you deserve.