FAQs
Why should I trust Label Room?
At Label Room, we pride ourselves on transparency and trustworthiness. We understand that the decision to purchase pre-loved designer items is not something to be taken lightly. Our commitment to quality and authenticity is unwavering. Every item in our collection is meticulously inspected by our team of expert authenticators, ensuring that you only receive genuine, top-quality designer pieces. We also offer a satisfaction guarantee and clear return policy to ensure your peace of mind.
How do I buy items from Label Room?
Purchasing your dream designer piece from Label Room is simple. First, browse our curated collection and select the item that catches your eye. Then, proceed to a secure checkout process where you can choose your preferred payment method. Your order will be delivered promptly and securely, bringing luxury directly to your doorstep.
Can I sell my pre-loved designer pieces to Label Room?
Absolutely. We love adding to our collection and recognize the unique value in pre-loved designer items. To sell with us, start by submitting clear photos and relevant details of your pieces for review. Once approved, simply pack up your items and use a tracked, signed & insured service to send your pieces to us. We'll take care of the rest, from photography to listing and sale - you enjoy the hassle-free experience of consigning with a trusted retailer. For further details please visit our Sell To Us page.
How do you ensure the authenticity of your items?
Our authentication process is rigorous and thorough. We have an in-house team of luxury industry experts with extensive experience verifying the authenticity of high-end designer items. They employ various methods, including examining materials, logos, stitching, and hardware, to ensure that every item meets our stringent quality standards. Our reputation is built on trust, and we leave no stone unturned in guaranteeing the authenticity of our products. For more details please visit our Authentication Process Page.
What are the condition of your pre loved items?
The condition of our items varies and is detailed on each product page. We take great care to accurately describe each piece, including any wear or damage that may be present. Our condition ratings not only set clear expectations for our customers but also assist in ensuring that you receive a product that aligns with the listed condition. Please visit our Condition Guide for further details.
How does Label Room contribute to sustainability and ethical fashion?
Label Room is not only a platform to buy and sell pre-loved designer items but also an advocate for sustainable and ethical practices within the fashion industry. By offering a marketplace for second-hand luxury goods, we contribute to the reduction of fashion waste and promote a circular economy. Our authentication process also emphasizes quality over quantity, aiming to extend the lifespan of designer pieces and reduce environmental impact. Join us in our mission to redefine the fashion industry.
What payments methods do you accept?
We accept most major visa debit & credit cards. Paypal, Apple Pay & Google pay is also optional for a convenient and swift purchase.
Can I return an item?
Yes! Please visit our returns policy for details.
Do you deliver worldwide?
We ship within the UK & Internationally. Please note for some country’s an import tax fee maybe charged. For more details about delivery charges please visit our Shipping & Delivery page.